B! Health & Fitness - Honiton
Terms & Conditions

MEMBERSHIP AGREEMENT

TERMS & CONDITIONS

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Definitions: B! Health & Fitness Ltd means “we”, “us” or “our”. The member/customer means “you” or “your”.

1. Your membership starts on the date your membership application is successfully completed. Your membership gives you the rights and privileges applicable to the membership type you have chosen.

2. An activation fee may be payable when you join. If a membership expires and you renew within four weeks, we may waive a further activation fee. Outside that period the prevailing activation fee may apply.

3. If you joined away from our premises, you have 14 days after sign-up to cancel for any reason. You must notify us by post or email to memberships@bhealthandfitness.co.uk. If you have used the facilities before cancelling, the activation fee becomes non-refundable and we may charge the current member guest rate for each visit.

4. Any eligibility-based discount, including a Blue Light discount, is conditional on you continuing to provide valid evidence of eligibility.

5. Your monthly membership will run for the minimum period agreed when you join, normally 6 or 12 calendar months/payments (“Minimum Period”).

6. Any initial pro-rata membership amount and the date/frequency of collections will be shown during sign-up. Membership fees are payable whether or not you use the club.

7. After the Minimum Period, your membership continues on a rolling monthly basis until cancelled in accordance with this agreement.

8. We may change rolling monthly membership fees by giving at least 30 days’ notice to the email address you have provided.

9. To cancel at the end of the Minimum Period or afterwards, you must give one full calendar month’s written notice by email to memberships@bhealthandfitness.co.uk. Notice is effective when received by us; you should retain evidence of sending/receipt.

10. If you cancel or otherwise bring the agreement to an end during the Minimum Period other than where these terms permit early cancellation, we may require payment of sums properly due under the agreement, including arrears and any enforceable amount relating to the remaining Minimum Period, subject always to applicable consumer law.

11. Lump Sum membership is a fixed-period membership paid in full in advance. The lump-sum price includes a 10% discount against the equivalent standard membership price for that fixed period. Once the 14-day cancellation period described above has expired, Lump Sum membership fees are non-refundable if you choose to cancel or stop using the club before the end of the fixed period. If B! Health & Fitness cancels the membership other than because of your breach of this agreement or the Club Rules, B! Health & Fitness will refund the appropriate unused portion of the Lump Sum membership fee.

12. Activation fees are non-refundable except where the law requires otherwise.

13. If a payment is missed, we may immediately suspend your membership and access to the facilities until the account is brought up to date.

14. We may contact you by email, SMS, telephone or other contact method you have provided to request payment of overdue sums.

15. If arrears remain unpaid after our internal recovery process, we may refer the outstanding debt to a debt collection agency. You will remain responsible for sums lawfully due under this agreement and any additional recovery costs that we are legally entitled to recover from you.

17. We may cancel your membership immediately for serious misconduct, unauthorised access, fraud, violence or threats, or a serious breach of the Club Rules. For other remediable breaches we may give you a reasonable opportunity to put the breach right.

18. B! Health & Fitness may cancel your membership on one month’s written notice. If B! Health & Fitness cancels a Lump Sum membership other than because of your breach of this agreement or the Club Rules, B! Health & Fitness will refund the appropriate unused portion of the Lump Sum membership fee. Monthly members will not be entitled to a refund for a period already paid for and available to use.

19. B! Health & Fitness may agree to freeze a membership at its discretion. Any agreed freeze must be for a minimum period of one full month. Any Minimum Period or fixed membership period may be extended by the length of an agreed freeze.

20. Where you are no longer reasonably able to use the club because of a long-term medical reason, relocation of your home, or relocation of your principal place of work more than 15 miles from the club, we may agree early cancellation on receipt of reasonable supporting evidence.

21. Your membership may permit use of another B! Health & Fitness club, subject to the terms of your membership.

22. Where multi-club use is permitted, we may designate the club you use most frequently as your home club. This may affect the membership rate where club prices differ.

23. You must comply with the Club Rules and Health & Safety Pledge. They form part of this agreement. We may update operational Club Rules where reasonably necessary for safety, security, efficient operation or member experience and will make the current version available to members.

24. Exercise carries inherent risks. You are responsible for exercising within your own capability, following safety instructions and using only equipment you know how to operate safely.

25. Nothing in this agreement excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.

26. You are responsible for personal belongings brought onto the premises. Where loss or damage is caused by our negligence, our liability will be determined in accordance with applicable law.

27. Damage to B! Health & Fitness property or equipment caused deliberately or through misuse may be charged to the responsible member to the extent permitted by law.

28. Our clubs may be accessible 24 hours a day to eligible members, apart from notified closures. Staff are not present at all times. Staffed hours may change and are communicated separately.

29. CCTV operates and records continuously in designated areas for safety, security, access control, incident investigation and the protection of members, staff and property. CCTV is not continuously watched live.

30. During unstaffed hours, fixed emergency intercoms and portable panic alarm pendants are monitored by our external security provider. Activating a fixed intercom enables direct communication with the monitoring team. Activating a panic alarm pendant alerts the monitoring team, who may access the club CCTV to assess the situation and, where necessary, contact the emergency services.

31. If you are training alone during unstaffed hours, you must take an available panic alarm pendant from reception, keep it with you throughout your workout and return it to the designated location when you leave.

32. When using the club during unstaffed hours you are responsible for following the Club Rules and induction instructions, using only equipment you are competent and confident to use, and taking reasonable care for your own safety. The emergency systems are provided as additional safety measures and do not remove the inherent risks of exercise.

33. You must not permit another person to enter using your membership credentials or hold an access-controlled door open to circumvent the access system. Each person must enter using their own valid access credentials.

34. Recorded CCTV may be reviewed after an accident, incident, suspected breach of Club Rules, security concern, unauthorised access, damage or other legitimate safety or security matter. Further information is contained in our Privacy Policy.

35. Additional charges may apply to certain services or activities and will be made clear when booking.

36. Bookings are subject to availability. Applicable cancellation/no-show rules and charges will be communicated at booking or in the Club Rules.

37. We may change opening arrangements, timetables or temporarily withdraw facilities where reasonably necessary for maintenance, refurbishment, safety, events or operational reasons. We will give reasonable notice where practicable.

38. B! Health & Fitness clubs normally close from 12 noon on Christmas Eve until 10am on Boxing Day unless we notify members otherwise.

39. Your membership does not guarantee the availability of any particular item of equipment, class or facility at a particular time.

MEMBER INFORMATION

CLUB RULES

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These rules exist to keep B! Health & Fitness safe, respectful and enjoyable. They form part of your membership agreement. Please read them carefully, particularly the rules covering 24/7 access and unstaffed training.

General use and conduct

Wear clean, suitable sports clothing and footwear. Follow any specific footwear requirements for classes or specialist areas.

Use equipment only for its intended purpose and only if you know how to use it safely. Ask a member of staff for help during staffed hours if you are unsure.

Use safety clips, emergency stops and other safety devices where provided. Do not drop or throw weights.

Clean equipment after use and return weights, plates, bars and other equipment to the correct storage area.

Treat other members, staff and contractors with respect. Abusive, threatening, violent, discriminatory or harassing behaviour may result in immediate termination of membership.

Do not bring, use or be under the influence of illegal drugs or alcohol in the club.

Photography and filming must be discreet and must not include or identify other members without their consent. B! Health & Fitness is a gym, not a film studio: tripods, selfie sticks and other freestanding or extended filming equipment are not permitted on the gym floor.

Only authorised B! Health & Fitness trainers/instructors may provide paid fitness services on B! Health & Fitness premises unless B! Health & Fitness has agreed otherwise.

Do not deliberately damage equipment or property. The reasonable cost of damage caused through deliberate action or misuse may be charged to you.

Gym bags, coats and other personal belongings must not be left or carried on the gym floor. Other than a phone and water bottle, personal belongings must be stored in a locker and accessed when required. Lockers are for use only while you are in the club and remain B! Health & Fitness property.

Food is not permitted on the gym floor. Drinks must be in a suitable sealed container. No chewing gum on the gym floor.

At busy times, share equipment reasonably and respect a maximum training group size of three unless B! Health & Fitness has authorised otherwise.

24/7 access and unstaffed training

24/7 access is available only to members whose membership includes it and is active and in good standing. Each member must use their own valid access credentials. Never allow another person to enter using your access.

Staff are not present at all times. Check current staffed hours and understand that you may be exercising without B! Health & Fitness staff on site.

CCTV records continuously in designated areas of the club. CCTV is not continuously watched live. Footage may be reviewed after an accident, incident, security concern, unauthorised access, damage or suspected breach of these Rules.

Fixed emergency intercoms are provided within the club and are monitored by our external security provider during unstaffed hours. Activate an intercom when you need assistance and are able to reach one; the monitoring team can speak with you and respond appropriately.

Portable panic alarm pendants are available at reception for members exercising alone during unstaffed hours. If you are training alone, you must take an available pendant, keep it with you throughout your workout and return it when you leave.

When a panic alarm pendant is activated, our external security provider receives the alert and may access the club CCTV to assess the situation. Where necessary, they can contact the emergency services.

If you are alone and no pendant is available, do not begin or continue training alone. Use the intercom to contact the monitoring provider for assistance/instructions.

Emergency monitoring depends on working communications, power and equipment. If you become aware that an emergency system is unavailable, follow any instructions displayed or communicated by B! Health & Fitness and do not train alone unless B! Health & Fitness has confirmed an alternative safe arrangement.

During unstaffed hours, exercise within your own capability and use only equipment you are familiar with and confident to operate safely. Do not undertake an activity that you consider unsafe to perform alone.

Know the location of fixed intercoms, emergency exits, first-aid equipment and other emergency controls explained during your induction. In a life-threatening emergency, call 999 when you are able to do so.

Do not enter staff-only, plant, storage or other restricted areas. Studios or other areas may be locked outside staffed hours.

Be considerate of neighbours and arrive and leave quietly during late-night and early-morning hours.

Automated systems

Access control, lighting, changing-room heaters and other building systems may operate automatically. Changing-room heaters are automatically set and must NOT be adjusted, switched, moved or otherwise interfered with. Do not interfere with sensors, access equipment, manual overrides or other control systems.

If automatic lighting switches off while you are exercising, stop safely and move to reactivate the lighting. Never continue exercising in darkness.

Always use treadmill emergency stop keys and other machine safety systems as instructed.

Bookings and activities

Arrive in good time for booked classes, inductions and personal training. Late arrival may mean you cannot participate safely.

Booking, cancellation and no-show charges may apply where clearly communicated at the time of booking.

B! Health & Fitness may change timetables or close areas temporarily where reasonably necessary.

Breaches of the Rules

Serious or repeated breaches of these Rules may lead to suspension or termination of membership and, where appropriate, recovery of losses or referral to the police or other authorities.